RAINBOW SLIDES FAQ
Q: HOW DO I CHECK THE STATUS OF MY ORDER?
Please allow up to 3 business days to have your order processed and shipped, due to weekends and holidays. Our number one priority is to get your slides to you safe and on-time. Once your order has been shipped, you will receive a tracking number via email. You may then visit our website at any time and check your Order Status to find a real-time update of your shipment arrival. If there are any other concerns please visit our Customer Care page and we are happy to assist you.
Q: DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide for Free.
Q: HOW LONG DOES SHIPPING TAKE?
Our warehouses are located around the world.
For domestic orders in the United States, delivery is within 8 to 14 business days or less.
For international orders, please allow up to 28 days.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
Absolutely! We use SSL security encryption to ensure
your personal information is safe. We do not store your credit or share the information.
Q: HOW DO I ORDER ON YOUR WEBSITE?
Simply click the Shop Now button, choose your color(s) and size(s). For help on sizes, you can refer to our sizing chart on the site.
Click the Add To Cart button, select your method of payment, ( you can choose), complete your address in full and the billing/payment information ( recheck it for accuracy) and complete the order transaction. Your order will be on its way promptly and you will receive a tracking number within 3 days to determine the arrival.
Q: DO YOU PROVIDE A QUALITY GUARANTEE ON RAINBOW SLIDES™?
Absolutely! If you do not like your slides or
find they were damaged during shipping, contact us at Customer Care immediately and we will ensure you
the best shopping experience. If for any reason you are unhappy will promptly refund your money. You will find complete details of our fair policies on our Returns and Refunds page.
Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?
Absolutely! We offer a full refund on your
order if you are not fully happy with your purchase. Visit our refund policy page for complete details. Our Customer Care centre will manage the entire process for you.
Q: ARE RAINBOW SLIDES TRULY AS COMFORTABLE AS YOU CLAIM?
They are!. The comfort will be further enhanced through a short break-in period of wearing. Your feet will love them. Please read the reviews on our Happy Customers page to get even more understanding of their extreme comfort.